Safety

Welcome to Lihim Resort

Safety

The health and safety of our guests and staff are our top priority.

Guest Contact

To help prevent the risk of transmission of COVID-19, Lihim Resorts implemented the following protocols:

  1. A body temperature check is required before entering the resort.
  2. Shoe disinfection is placed at the entrance of the property
  3. Signages are placed in common areas to remind guests and staff to maintain physical distancing protocols (at least six feet) from other groups of people while in lines, inside the restaurant, or moving around the property.
  4. Hand-sanitizing stations are positioned at the entrances of the resorts, at the receiving area, at our restaurants, and in fitness and meeting spaces.
  5. All guests and staff are required to wear face masks when walking around the resort.

Health Declaration Form

Guests should complete the health declaration form honestly. Failure to answer or giving false information is punishable by Philippine laws.

Receiving Area

Our receiving counter is thoroughly treated with hospital-grade disinfectant solutions and a frequent cleaning schedule is strictly followed. Our reception desk officer is required to wear a face mask and practice social distancing when dealing with our guests. 70% solution alcohol or alcohol-based sanitizer is available in our receiving area.

THE GUEST EXPERIENCE

Guest Arrival

Mabuhay Gesture in greeting and receiving guests is highly encouraged. We ensure that our reception desk officer and butler attending to every guest wear a facemask and observe physical distancing. Staff who has longer exposure and has close physical contact with guests must wear proper PPE.

Guest Arrival using our private vehicles

Our private vehicles follow the maximum capacity to practice social distancing. You may find notices with appropriate information on prevailing diseases as well as the policies enforced to reduce the spread of COVID-19. All our vehicles are equipped with thermometer guns, basic first aid, and sanitation kits. We ensure that deep cleaning and proper disinfection and sanitation are being implemented.

Housekeeping

Our housekeeping staff receives proper training on cleaning and sanitizing villas.

Our team follows cleaning practices including new process for hygiene and cleanliness in all common areas, villas, and suites. The housekeeping staff immediately cleans after guests vacate a room. We thoroughly disinfect our villas and common areas using enhanced technologies, including frequent sanitation for high-touch items like remote controls, toilet seats and handles, door and furniture handle, water faucet handles, telephones, in-room control panels, and light switches.

While we are still in a pandemic, our housekeeping services are limited but include daily trash removal and refresh of towels and beds if requested.

BUSINESS PRACTICES

The role of Lihim Resorts Employees is vital for effective sanitation, health, and hygiene programs.

COVID-19 Training

All employees have received training on COVID-19 safety and sanitation protocols. This covers a more comprehensive approach on topics like frequent guest contact most especially for butler, housekeeping, food and beverage, resort operations, and security.

If a member of our staff and/or guests show symptoms consistent with COVID-19 and/or travel history to affected areas/countries, our management will coordinate with the Barangay Health Emergency Response Team.

Hand Washing

Proper hygiene and frequent hand washing with soap help combat the spread of the virus. All Lihim Staff have been trained to wash their hands for twenty seconds after any of the following activities: using the restroom, sneezing, touching the face, blowing of nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering the villas, and returning from break, and before or after starting a shift.

Wearing of facemask and Social Distancing

Appropriate PPE is worn by all employees in adherence to the regulation and guidance set by IATF. Training on how to properly use and dispose of facemask and other PPE are mandatory. Social distancing should be practiced, at all times, by the staff while on duty.

Lihim Staff & Guest Health Concerns

The Lihim Team is given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on the property. They will be ready to provide support to our guests. Staff is directed to stay home if they do not feel well. They are required to report to their corresponding manager if they observe that a coworker or guest has cough or colds, shortness of breath, or other known symptoms of COVID-19. Staff and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers for immediate medical assistance if necessary.

Contact Directory and Holding Area

Lihim Resorts have a directory of all its staff, clinics, and hospitals near the area. We also allocate a holding area for guests showing symptoms of COVID-19.

Back-of-the-House Signage

Signage is posted throughout the property reminding our staff of the proper way to wear, handle and dispose of masks, use gloves, how to wash hands and sneeze, and avoid touching their faces.

Management of Symptomatic Guests

  1. A holding area is available for symptomatic guests
  2. Guests with flu-like symptoms are immediately referred to the nearest hospital.
  3. At the point that the guest begins to manifest any symptom/s, assistance is immediately offered.
  4. Our team coordinates with the referral hospital for necessary transportation of symptomatic guest/s.
  5. The symptomatic guest/s will be confined to his/her/their room/s until trained providers are available to transport him/her/them to a designated referral hospital.
  6. We screen existing guests, well or sick, for fever and/or cough and track travel history using the health checklist provided by DOH.
  7. We immediately inform the doctor on duty or the emergency response team for coordination to the referral hospital of the BHERT for assessment if any staff is concerned about the condition of a guest, or a guest requests access to medical services.
  8. We train our staff and personnel to avoid employment discrimination against any sick person with high fever and cough for fear of contracting or spreading the disease.
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